FAQ

If you wish to modify or cancel your order, please contact us via the contact form as soon as possible, indicating your order number and the changes to be made. Our teams will respond to you as soon as possible and will be able to make the changes if your order has not yet been shipped.

During the week, any order placed before 2:00 p.m. is shipped the same day. There is no shipping on weekends and public holidays.

During the entire process of preparation, shipping, routing and deliveries you will be notified by email. You can track your order using the link received by email or directly on the carrier's website using your tracking number:
Chronopost: Parcel tracking | Chronopost
GLS: Track your package | GLS France | GLS France

You can find your tracking number from your customer account in "my orders". You can also contact us via our contact form by indicating your order number, our teams will respond to you as soon as possible by giving you your tracking link.

If you encounter a problem with the carrier, please contact us as soon as possible so that our teams can help you.

If your package is damaged, it is imperative to report it and have it noted by the carrier,
on the delivery note, directly upon delivery by issuing reservations and checking the contents. Do not hesitate to contact us via our form, specifying your order number.

We deliver throughout Europe (excluding overseas territories), Switzerland and the United Arab Emirates.

You can contact us using our online form

Please contact us using our online form and provide:

• Your social networks.
• If you are an athlete: Tell us your rankings, federation and category.
• If you are a coach: Tell us how many years you have been in business, and tell us your average number of monthly clients.
• Have you ever had a sponsorship contract? If yes, please indicate the company and whether the contract is still ongoing.